SMS Privacy Policy

Introduction

Text messaging from businesses must comply with the TCR, TCPA, and CTIA regulations. One key part of compliance is having a clear privacy policy that describes how data is used and how customers can opt in or out.

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Overview

At River Run Appliance Repair LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you opt in to receive SMS/text messages from us.
 

Information We Collect

• Phone Number: Required to send you SMS/text messages and verify your consent to receive them.

• Message Content: May include service updates, reminders, or customer support responses.
   

How We Use Your Information

We use your information to:

• Send updates, appointment confirmations, service notifications, and promotional messages via SMS/text.

• Respond to your inquiries and provide customer support.

Message frequency may vary. Message and data rates may apply depending on your carrier.
 

Opt-In and Opt-Out

By providing your mobile number and agreeing to receive messages, you consent to receive SMS/text messages from River Run Appliance Repair LLC.

• Opt-In: You opt in by submitting your phone number through our website, scheduling system, or by texting a designated keyword to our service number.

• Opt-Out: You may opt out at any time by replying STOP to any text message you receive from us. After opting out, you will no longer receive messages unless you re-enroll.

• Help: For assistance, reply HELP or contact us directly at rrarepair@gmail.com or 804-924-9244.

We will send a final confirmation message to confirm your opt-out request.
 

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited information only in the following cases:

• Service Providers: With trusted vendors that support our messaging services or business operations.

• Legal Compliance: When required by law or to respond to legal requests such as subpoenas.
   

Children’s Privacy

Our SMS/text messaging services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
 

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website, and the effective date will be revised accordingly. Continued use of our services after changes are posted constitutes acceptance of the new policy.
 

Contact Us

If you have any questions or concerns about this Privacy Policy or our text messaging practices, please contact:

River Run Appliance Repair LLC
📧 rrarepair@gmail.com
📞 804-924-9244